Please read the important information below regarding our policies.
Below is a list of our policies and fares. Please call for further details or questions.
Minimum service charge: $28
Hourly booking rates: $55 per hour (3 hour minimum)
Service area includes all of Metro Detroit including Wayne, Oakland, Macomb, Washtenaw, and Livingston counties
Waiting Charges: $13 per 15 minutes. (Wait charges do not begin until 25 minutes past scheduled pick up time)
Round trip waiting charges: $44 per hour (The first hour of a round trip run is free)
International Airport pickups: $20 extra due to the extended wait times
Terminal to Terminal: $10
Stop over: $10 additional. (A stop over is considered to be a stop between the point of pickup and the final destination, and no more that 15 mins in duration.)
Extended stop: $22 (An extended stop is a stop which takes you out of reasonable travel from pickup to drop off, and shall not exceed 45 mins.)
Car seat: $10 (24hr advance notice required. Please specify the car seat needed.)
No show charges: FULL FARE (Please DO NOT leave your scheduled pick up place/baggage claim area before you call us in order to avoid a NO SHOW charge.)
Cancellations: Cancellations made prior to 3 hours before scheduled pickup time are accepted without penalty. Cancellations made within 3 hours of departure are subject to the FULL SERVICE CHARGE.
Service Terminations: The driver may terminate trip services due to inappropriate behavior of the passengers. A full service charge would apply in this instance.
Alcohol and Drug consumption: Use of alcohol and drugs in the vehicle is prohibited by law. Any charges brought about as a result of this is the responsibility of the customer.
Luggage and Vehicle Loading Policy: Vehicles cannot be loaded beyond seating capacity. Luggage cannot be placed on passenger seats.
Gratuity: Gratuity is mandatory between the hours of 12:00am and 6:00am. 20% gratuity will be charged unless otherwise noted.
Change Rules: Policies and rates are subject to change without prior notice.
Metro 4 Stars is not responsible for the following:
Delays or the termination of service due to severe weather conditions or natural disasters.
Delays or the termination of service due to the mechanical breakdown of the vehicle.
Articles left in the vehicle.
Any type of damage or loss.