Please read the important information below regarding our policies.
Below is a list of our policies and fares. Please call for further details or questions.
Minimum service charge: $28
Hourly booking rates: $55 per hour (3 hour minimum)
Service area includes all of Metro Detroit including Wayne, Oakland, Macomb, Washtenaw, and Livingston counties
- Waiting Charges: $13 per 15 minutes. (Wait charges do not begin until 25 minutes past scheduled pick up time)
- Round trip waiting charges: $44 per hour (The first hour of a round trip run is free)
- International Airport pickups: $20 extra due to the extended wait times
- Terminal to Terminal: $10
- Stop over: $10 additional. (A stop over is considered to be a stop between the point of pickup and the final destination, and no more that 15 mins in duration.)
- Extended stop: $22 (An extended stop is a stop which takes you out of reasonable travel from pickup to drop off, and shall not exceed 45 mins.)
- Car seat: $10 (24hr advance notice required. Please specify the car seat needed.)
- No show charges: FULL FARE (Please DO NOT leave your scheduled pick up place/baggage claim area before you call us in order to avoid a NO SHOW charge.)
- Cancellations: Cancellations made prior to 3 hours before scheduled pickup time are accepted without penalty. Cancellations made within 3 hours of departure are subject to the FULL SERVICE CHARGE.
- Service Terminations: The driver may terminate trip services due to inappropriate behavior of the passengers. A full service charge would apply in this instance.
- Alcohol and Drug consumption: Use of alcohol and drugs in the vehicle is prohibited by law. Any charges brought about as a result of this is the responsibility of the customer.
- Luggage and Vehicle Loading Policy: Vehicles cannot be loaded beyond seating capacity. Luggage cannot be placed on passenger seats.
- Gratuity: Gratuity is mandatory between the hours of 12:00am and 6:00am. 20% gratuity will be charged unless otherwise noted.
- Change Rules: Policies and rates are subject to change without prior notice.
Metro 4 Stars is not responsible for the following:
- Delays or the termination of service due to severe weather conditions or natural disasters.
- Delays or the termination of service due to the mechanical breakdown of the vehicle.
- Articles left in the vehicle.
- Any type of damage or loss.